Customer Journey Mapping Offers

Is it time to improve your customers’ experiences when they engage with your organisation?

Customer Journey Mapping is an excellent way of analysing what things are like today before defining and implementing a customer focused improvement programme. The good news is we can help you achieve that with three carefully defined and terrific value Customer Journey Mapping Offers.

Please use the contact form below to enquire further about the packages offered, or visit our dedicated page on Customer Journey Mapping to understand more about the methodology used.

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Offer 1 (From only £995+VAT*)

Package 1 focuses on what customers ask for when they make contact with your organisation by recording the actual words used when they phone or visit. From this we can begin to compare what your customers ask for with the products and services you currently offer. Analysing the data also makes it possible to put customers into like groups and begins the understanding of what customers want and where they are most likely to see value. The latter providing an indication on where to focus your improvement strategy and plan. You get: –
– Two days on-site listening to what customers ask for (reception point or contact centre)
– Data collection and analysis
– Identification of like customer groups including where each are most likely to see value
– A report summarising all findings, basic journey maps and recommendations for next steps
– Follow up review

Please use the contact form below to find out more about Package 1

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Offer 2 (From only £1,895+VAT*)

Package 2 includes everything offered in Package 1, in addition confirming what your customers actually want providing a much stronger indication of where they see value. Package 2 achieves that with a follow up customer consultation stage that focuses on the like customer groups that represent 80% of contacts analysed. The consultation establishes for each group why customers choose your organisation, where they see value being added and why they may not be 100% satisfied. You get: –
– Everything offered in Package 1 plus
– Two days customer consultation (reception point or contact centre)
– Data collection and analysis
– Confirmation of like customer groups and where they see value
– Confirmation of where customers are not 100% satisfied
– A report summarising all findings, completed journey maps and recommendations for next steps
– Follow up review

 Please use the contact form below to find out more about Package 2

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Offer 3 (From only £2,495+VAT*)

Package 3 includes everything offered in packages 1 and 2, in addition creating the improvement strategy and plan. This follows spending time with your customers listening to what they ask for, confirming what they want, where they see value and why they may not be 100% satisfied. Armed with this information we can help you define the improvement strategy and plan highlighting areas that require prioritisation or will deliver the biggest return. You get: –
– Everything offered in Packages 1 and 2 plus
– Facilitated workshop or meeting to review findings
– Fully defined improvement strategy and plan
– Finalised report
– Follow up review

 Please use the contact form below to find out more about Package 3

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*Prices shown are valid for organisations located within a 25 mile radius of SN16 0NN. Organisations based further afield will be subject to an additional charge to cover reasonable travel and accommodation expenses. Please complete the form below to enable us to confirm the fixed price for your organisation.

 

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