Matt Nichols

Matt Nichols                                                                           


Matt Nichols is an implementation specialist consultant offering implementation management, change management, project and programme management contract services through a UK registered limited company.

Specialties: Project and Programme Management, Customer Journey Mapping, Future State Process Mapping, Change through technology, Project Rescue and Recovery.

Industry Experience: Technology, Local Government, NHS, Police, Aerospace, Defence, Mobile Communications, Leisure, Legal, Manufacturing and Housing Association.

Product Experience: SAP ERP, ERP, Filemaker ERP, Oracle Resource Management, Customer Relationship Management, WordPress websites, Personalised and Bespoke Web Apps, Commercial Vehicle and Driver Tracking Technology.


Implementation Specialist Consultant
April 2001 – Present (12 years 11 months) United Kingdom

Independent consultant who has enjoyed working on a variety of short, medium and long term engagements for 13 years both directly and through strategic partners.

Recently Completed:
SAP ERP – Stage 3 (Design) Programme Planning (Housing Association)
SAP ERP – Stage 4 (Build) Change Project (Housing Association) ERP Implementation (Technology)
Future state process mapping (NHS)
Customer journey mapping (Leisure)
3D Personalised Product Web App (Fulfilment)
Filemaker ERP Implementation (Manufacturing)
Driver and Vehicle tracking technology project (Local Government)

Sanctuary Housing Association (SHA)
Implementation Specialist Consultant
April 2013 – February 2014 (11 months) United Kingdom

NineFeetTall associate consultant brought in specifically to assist SHA transition their large scale SAP ERP programme from Stage 2 (Discovery) through Stage 3 (Design) and into Stage 4 (Build). The roles performed evolved supporting the specific needs of SHA at each stage beginning with Programme Manager focused on updating the Programme Initiation Document (PID) during Stage 2 exit to the role of Programme Planner responsible for creating and maintaining a single Stage 3 Programme Plan. Latterly focus shifted once more in response to the need of the programme to perform the Change Project Manager role in Stage 4 responsible for planning and delivering; Impact, Benefits, Organisational Change, Training, Roles & Authorisations, Governance Risk and Compliance (GRC).

Worcestershire County Council
Implementation Specialist Consultant
December 2003 – March 2012 (8 years 4 months) United Kingdom

Implementation of a programme to deliver £10m savings through delivery of a customer focused strategy that exploited technologies such as; automated payments, automated phone services, online services, smart phone app’s and SMS text messaging. Led the overall programme and had specific responsibility for the implementation of a number of enabling technology projects.

Implementation of a customer services shared service organisation including the TUPE transfer of staff to deliver key financial benefits for the partner’s involved.

Implementation of a Customer Relationship Management (CRM) solution and associated business processes into a multi-partner, multi-site customer services organisation. Included leading an integrated team made up of business analysts, development team members, Hewlett Packard and Deloitte consultants alongside operational representatives.

Wiltshire Police
Implementation Specialist Consultant
September 2006 – March 2009 (2 years 7 months) United Kingdom

Reporting directly to the Director of Resources to project manage the implementation of an Oracle 11i resource management system. Project launch included working with key stakeholders and the third party supplier to lead development of the initiation document, project plan risk and issue logs necessary to deliver the business case. The project was successfully delivered mitigating a significant risk to the Police Authority in transitioning to a new resource management solution including new and improved business processes. Wiltshire police was one of only five police authorities to have done so nationally at the time. Post implementation activity included development of a detailed employee and line manager intranet based self-service definition document/ detailed business case.

Additional engagements whilst working with Wiltshire Police involved reporting to the Deputy Chief Constable to manage an integrated improvement programme with specific responsibility for delivery of a number of projects which were both technology and non-technology based.

T-Mobile UK
Implementation Specialist Consultant
November 2001 – October 2002 (12 Months) United Kingdom

Voyager Solutions associate consultant at T-Mobile initially as an independent ERP specialist, based on experience gained at Rolls-Royce Plc and latterly as an implementation expert working alongside change agents and the SAP development team. The project went live and on time over two phases without any disruption to either the network or handset supply aspects of the business.


Programme Executive – Improvements
September 1982 – April 2001 (18 years 8 months) United Kingdom

From technical apprentice in 1982 to Programme Executive Improvements leading and integrating all improvement activities and with specific responsibility for programme management of two strategic business change programmes involving SAP (Enterprise Resource Planning and Integrated Programme Management). Reporting to the Director of Finance and initiated with a strategy the improvement packages defined identified and ultimately delivered £13m benefit to the business.


Include: writing, running, cycling, motor racing and Classic Cars

If you would like to discuss potential opportunities including partnership working, please make contact using the Online Form.